Terms and Conditions

These Terms and Conditions ("Agreement") govern participation in the RESET Weight Management Program ("RESET", "Program"), operated by RESET Weight Management Clinics and its affiliated physicians, clinics, healthcare professionals and staff.

By registering in the Program, you acknowledge that you have read, understood and agree to these Terms and Conditions.

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1. Nature of the Program

RESET is a medically supervised weight management program designed to improve health through evidence-based treatment of overweight and obesity.

The Program may include:

• Medical assessment
• Individual treatment planning
• Lifestyle counselling
• Nutritional guidance
• Exercise recommendations
• Behavioural support
• Medication management where appropriate
• Laboratory investigations
• Body composition monitoring
• Telemedicine consultations
• In-person consultations
• Educational resources
• Optional aesthetic body contouring services where available

Participation does not guarantee weight loss or any specific medical outcome.

2. Eligibility

To participate you must:

• be at least 18 years of age, or have legal guardian consent where applicable;
• provide accurate medical information;
• agree to attend scheduled appointments;
• comply with medical advice provided by your treating physician.

The Program reserves the right to refuse or discontinue enrolment if participation is considered medically inappropriate.

3. Medical Care

RESET provides medical advice based upon current Canadian clinical guidelines and accepted standards of medical practice.

Treatment recommendations are individualized.

Not every patient is suitable for:

• GLP-1 medications
• other prescription medications
• meal replacement programs
• body contouring procedures
• exercise programs

Treatment decisions remain solely the responsibility of the treating physician.

4. No Guarantee of Results

Weight loss depends upon numerous factors including:

• genetics
• hormones
• medical conditions
• medications
• adherence
• nutrition
• exercise
• stress
• sleep
• individual metabolism

RESET does not guarantee:

• a specific amount of weight loss
• medication approval
• insurance coverage
• cosmetic improvement
• reversal of medical conditions

5. Patient Responsibilities

Patients agree to:

• provide truthful medical information;
• disclose all medications and supplements;
• report side effects promptly;
• attend appointments;
• complete requested investigations;
• follow prescribed treatment where possible;
• inform RESET of any hospital admission or significant medical event;
• maintain respectful behaviour toward staff and other patients.

6. Missed Appointments

Patients are responsible for attending scheduled appointments.

Appointments cancelled with less than 24 hours' notice may incur a cancellation fee unless exceptional circumstances exist.

Repeated missed appointments may result in discharge from the Program.

7. Medication

Prescription medications:

• require physician assessment;
• may not be appropriate for every patient;
• may produce side effects;
• may require blood tests and monitoring.

Patients must never alter medication doses without physician approval.

Medication costs are generally not included in Program fees unless specifically stated in the selected membership plan.

Insurance coverage is the patient's responsibility.

8. Laboratory Testing

The Program may require:

• blood tests
• ECGs
• imaging
• specialist consultations

Failure to complete requested investigations may delay or prevent treatment.

9. Lifestyle Recommendations

Patients understand that:

• healthy eating
• physical activity
• adequate sleep
• stress management
• behavioural change

remain essential components of successful long-term weight management, even when medications are prescribed.

10. Aesthetic Services

Where available, aesthetic procedures including HIFU, radiofrequency, plasma treatments, laser body contouring or other body sculpting services are elective procedures.

These services:

• are not intended to treat obesity;
• do not replace medical treatment;
• may require separate consent forms;
• may involve additional fees.

Results cannot be guaranteed.

11. Telemedicine

Virtual consultations are offered where clinically appropriate.

Patients acknowledge that:

• technology failures may occur;
• some assessments require in-person examination;
• physicians may request face-to-face review at any time.

12. Communication

Patients consent to receiving communications by:

• email
• SMS
• telephone
• secure patient portal
• mobile application notifications

These communications may include:

• appointment reminders
• educational information
• laboratory reminders
• medication reminders
• questionnaires
• progress monitoring

Patients may opt out of non-essential communications.

13. Privacy

RESET is committed to protecting patient privacy.

Personal health information will be collected, used and disclosed only as permitted under applicable Canadian privacy legislation, including provincial health privacy laws.

Information may be shared only with healthcare professionals involved in your care unless otherwise required or permitted by law.

14. Electronic Records

RESET maintains electronic medical records.

Patients consent to:

• electronic documentation;
• secure electronic storage;
• secure communication where appropriate.

15. Program Fees

Program fees are explained before enrolment.

Fees may vary depending upon the selected Program tier.

Private services, medications, supplements and aesthetic procedures may be billed separately.

Unless otherwise stated:

• fees are non-refundable after services have been provided;
• unused appointments expire according to the selected membership plan;
• outstanding balances must be paid before future appointments.

16. Membership

Membership benefits apply only while membership remains active.

RESET reserves the right to modify Program features, provided reasonable notice is given.

Membership is not transferable.

17. Discontinuation

Patients may leave the Program at any time.

RESET may discontinue participation where:

• abusive behaviour occurs;
• repeated missed appointments occur;
• medical advice is repeatedly ignored creating safety concerns;
• payment obligations remain outstanding;
• continuation is considered unsafe.

Appropriate medical continuity will be maintained whenever reasonably possible.

18. Emergency Care

RESET is not an emergency service.

Patients experiencing:

• chest pain
• severe shortness of breath
• stroke symptoms
• severe allergic reactions
• suicidal thoughts
• any medical emergency

must immediately contact emergency services or attend the nearest emergency department.

19. Limitation of Liability

RESET will provide medical care consistent with accepted professional standards.

To the maximum extent permitted by law, RESET shall not be responsible for losses resulting from:

• failure to follow medical advice;
• inaccurate medical information supplied by the patient;
• medication non-compliance;
• third-party insurance decisions;
• pharmacy shortages;
• technology interruptions beyond our control.

Nothing in this Agreement limits any legal rights that cannot lawfully be excluded.

20. Changes to the Program

RESET may modify:

• appointment scheduling;
• educational materials;
• technology platforms;
• membership structure;
• Program features

to improve patient care.

Material changes will be communicated to participants.

21. Governing Law

This Agreement shall be governed by the laws of the Province in which the treating clinic operates and the applicable laws of Canada.

22. Acknowledgement

By enrolling in RESET, I acknowledge that:

• I have read these Terms and Conditions.
• I understand the nature of the Program.
• I understand that no weight-loss result can be guaranteed.
• I understand medications and procedures carry risks.
• I consent to participation in medically supervised obesity management.
• I agree to comply with these Terms and Conditions.